Furniture shipping carriers
When possible, your package will ship via UPS; doorstep service is usually available. UPS will not notify you prior to delivery.
Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is a "Tailgate Delivery"; the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence.
Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. See also Inside Delivery.
We can arrange an inside delivery for an additional fee typically around $80, but it depends on your situation and is evaluated on a case by case basis. Please request inside delivery by contacting our customer support. See also White Glove Delivery.
White Glove Delivery
White-glove service generally provides removal of initial packaging, inspection, lifting your order up or down a maximum 1 floor and on-place assembly of your order in the room of your choice.
- Stress-free delivery provided by professional furniture delivery experts
- Monday through Friday, 8am to 5pm in most areas
- Remote areas may not be serviced or could experience delivery delays, call for more details
- Includes inside placement in room of your choice and two flight of stairs, additional services may require additional charges
- Please inspect your delivery prior to signing off on the paperwork. If there any issues with your delivery you must call us while the carrier is present.
- Please inspect the merchandise thoroughly prior to the delivery agent's departure.
The delivery company will exercise due care at all times while on the property or in the residence of the member, leaving no debris or packaging materials behind.
White Glove Delivery Service is available in most areas within the Continental US. Additional delivery fees are required if you are located outside of a regular delivery service area. If you are located outside of the regular delivery service area you will be notified by email of additional delivery charges before your order is shipped.
Extraordinary delivery conditions may require an additional fee to be paid.
APO / FPO delivery
Unfortunately, we cannot ship to APO / FPO addresses because of the size of our shipments. You may want to ship to a friend or relative who can then forward your shipment.