What if My Shipment Arrives Damaged?
In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item.
What is the Cancellation Policy?
If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.
Cancellations or returns must be authorized in advance.
Please contact us and we will assess the situation.
What is the Return Policy?
Generally on all items the return policy is that you are responsible for round trip freight if the furniture has already been shipped/produced. Please contact us and we will assess your situation. A 20% re-stocking fee is also deducted from your refund. On Free Shipping items the shipping charges are included in the price but you will still be charged for round trip shipping costs incurred by NY Furniture. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 7 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.