Warranty
Manufacturer Warranty
Furniture products we offer at nyfurniutreoutlets.com are covered by Manufacturer Warranty. Manufacturer Warranty Covers all damages occured to manufacturing defects of the furniture frame and materials of manufacturing. Manufacturer Warranty is included with every furniture order and FREE of charge.
Extended 5-years Warranty
In addition we offer you an option to protect your furniture from risks of accidental damages that may occur during the whole period of furniture use.
Price
Extended Warranty is offered to our customers on the following conditions: 9% from the value of furniture, but not less than $159.
Coverage
Extended warranty covers accidental damage and structural failures. Such damages and failures does not include manufacturing defects and damages already covered by Manufacturer (Factory) Warranty.
Extended warranty covers accedental damage that includes: stains, rips, puncures, failures described below.
Upholstery
Extended warranty covers wide range of accidental upholstery damages occured, including:
- Stains caused by spills, oils, dirt, contact with beauty products, etc.*
- Physical damage of upholstery i.e. rips, punctures, burns, tears
*Naturally occured damage, characterized by daily use of furniture, as well as gradual staining of upholstery is not covered under Extended Warranty.
Finish
Extended warranty covers accidental damages of finish, that include:
- Burns;
- Scratches;
- Chip;
- Penetration of top surface.
- Structural failures
Extended warranty includes coverage for the structural failures if not covered by manufacturer warranty:
- Structural damages;
- Loss of silvering;
- Deformation of seams or stitching;
- Damage of accents/tufting;
- Breakage of mechanisms.
Coverage Service Plan limit
Repairs and replacements under Extended Warranty are limited to $25,000.00
Claim Reporting
All claims should be reported within 30 days from the discovery of damage. Claims reported after the expiration date will not be eligible for the Extended Warranty Coverage.
What you will receive under extended warranty plan
Extended Warranty provide coverage for repair or replacement of the product. After claim is reported, a furniture repair specialist will provide you with a repair advice. If the damage still persists, you may benefit a visit of technician to check the condition of furniture and if it can be repaired on-site or off-site. In case of off-site repair, furniture will be transported with no charge. If the replacement or repair is impossible due to missing parts, upholstery materials, etc. you may receive a cash settlement, amount of which is decided by cervice center, but cannot exceed the current retail price of the product.
If you want to submit a claim under Extended Warranty contact the Service Center at (866) 213-6702, Mo - Fri, 8:00 - 21:00 and Sat 9:00 - 17:00 – EST.