How will my furniture ship?...
When possible, your package will ship via UPS; doorstep service is usually available. UPS will not notify you prior to delivery.
Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is a "Tailgate Delivery"; the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence.
If you ordered a heavy/bulky item, make sure you have someone who can help with this.
Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged, please call for details.
Can I get an inside delivery?
Yes, for an additional fee we can arrange an inside delivery for a fee typically around $80, but it depends on your situation and is evaluated on a case by case basis. See also White Glove Delivery below.
What is White Glove Inside Delivery?
Stress-free delivery provided by professional furniture delivery experts
Monday through Friday, 8am to 5pm in most areas
Remote areas may not be serviced or could experience delivery delays, call for more details
Includes inside placement in room of your choice and two flight of stairs, additional services may require additional charges
Orders under $999 may be shipped via Freight Carrier
You choose the room and our delivery experts will deliver your new furniture right where you want it! Items will not be unboxed, unpackaged, or assembled.
Please inspect your delivery prior to signing off on the paperwork. If there any issues with your delivery you must call us while the carrier is present.
Please inspect the merchandise thoroughly prior to the delivery agent's departure.
The delivery company will exercise due care at all times while on the property or in the residence of the member, leaving no debris or packaging materials behind.
White Glove Delivery Service is available in most areas within the Continental US. Additional delivery fees are required if you are located outside of a regular delivery service area. If you are located outside of the regular delivery service area you will be notified by email of additional delivery charges before your order is shipped.
Extraordinary delivery conditions may require an additional fee to be paid.
Can you ship to APO / FPO addresses?
Sorry we cannot ship to APO / FPO addresses. Our cartons are too large. You may want to ship to a friend or relative who can then forward your shipment.
Do you ship to Canada, Hawaii and Alaska?
If ordering from Canada, Alaska or Hawaii there may be additional charges, we will contact you with details if additional shipping / handling is due before processing your order. Not all items can be shipped and sometimes a freight forwarder is needed and that would be at the additional expense of the customer. We will do everything possible to help you, please call our customer service team for more details, or simply place your order and we will contact you with additional information.